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Avianca Airlines Customer Service

How do I get Avianca Airlines?

A Colombian Airlines largely famous in the name of Avianca Airlines. It offers national flight along with the flag carrier of Colombia since it has been started its flight service. It is the prime member of Alliance Airlines and associated with a number of subsidiaries such as Avianca El Salvador, Volaris, Avianca Ecuador and so forth.

Avianca is comprised of main hubs and headquarters based at El Dorado Luis Carlos Galan Sarmiento International Airport. It is most popular in offering better flight service with the help of customer service in urgent and it provides the best deal and discount as per the schedule of the flight.

How do I get in touch with Avianca? 

Do you have queries regarding Avianca Airlines' policies and procedures? Then, you can reach out to the airlines' customer service and get all your queries resolved in time. To get in Touch with Avianca Click on the Chat icon which you can find at the bottom of the page, other you can also dial number 1(800) 284 2622 or +1-802-397-9106. It provides you 24 hours assistance to our customers. Besides, customers who have no idea about the contact information can check out the details in this article and confirm the itinerary accordingly.

How can one contact Avianca Airlines for Assistance? 

Those looking for details on how do I get in touch with Avianca and looking for details on the contact information, here are the contact options offered by the airline that would help travelers manage their reservations in time.

a) Call the customer service

The travelers who wish to seek prompt assistance from the customer service can visit the contact us page of the airline. Here, travelers can find local contact numbers for Avianca Airlines and then follow the instructions shared below.

  • After finding the local contact number, the traveler can contact the live agent.
  • Then, the traveler can select a preferred option from the announcement and continue.
  • Now, a live airline agent will be there to offer assistance.
  • Further, the traveler can explain their queries and doubts to get them resolved.

b) WhatsApp chat service

Alternatively, customers can contact Avianca Airlines live agents using the WhatsApp chat service. To access the WhatsApp chat service, travelers can access the service by scanning the code from the airline contact us page. And then, the traveler can chat with the airline representative in real-time and get their queries resolved in time.

c) Webchat service

For travelers looking for alternative ways on How do I talk to a live person at Avianca? The airline offers a web chat service to travelers where one can get assistance for the general queries regarding Avianca Airlines booking and manage their reservations in time.

Thus, these are few contact options offered by Avianca Airlines to its customers. So, one can pick their contact option as per their requirement and suitability and get their queries resolved in time.

How Do I Speak to Someone at Avianca?

Avianca is being termed as the world's oldest airline, and it serves its customers in every possible manner and provides world-class facilities to all its passengers. After making a reservation with the airlines, the customers have to get in touch with Avianca representatives. The below ways will guide you to speak to someone at Avianca airlines and get any help they require.

Methods to Speak to Someone at Avianca:-

Via Whatsapp:-

Avianca offers a service or a new way to connect through live representatives, which is by WhatsApp. It's a new method introduced by Avianca airlines to make sure every customer will get Hassle-free or uninterrupted services and enjoy the luxury of Avianca airlines. Steps through which you can get connected through the new service of Avianca Airlines.

  • Firstly, you have to visit the official website of Avianca Airlines.
  • Scroll down the screen down there, you will find a which says contact us, and you will find an option which says Whatsapp chat option.
  • You will find a QR code and phone number to chat with an agent on your Whatsapp number.
  • Scan the code on your WhatsApp, and you can chat with a live agent of Avianca airlines.

Via Phone Call:-

Phone calls are the best way to get connected through Avianca customer services. It provides 24 x7 to its customers through which customers can put forward their query and get the assistance one requires. Steps through which you can easily get connected through customer service agents by simply following IVR options.

  • Press 1 - To know about flight status.
  • Press 2 - To know about the Current Reservation.
  • Press 3 - To know about baggage policy.
  • Press 9 - Speak to a live representative.  

Via Chat:-

Chatting is another method through which you can easily get connected through live representatives. Customers can put forward their queries and get any assistance they require at any given point in time. By chatting, you will get an instant reply from the live representatives. Steps through which you can get connected through live representatives of the airlines.

  • Firstly you have to visit the official site of Avianca Airlines.
  • Second, Scroll down the screen, and down you will find an option that says contact us.
  • You will find an option that says live chat representatives and does provide the assistance you require.
  • You can put forward their complaint and get the help you need.

The above-mentioned ways will guide you how do I communicate with someone at Avianca and do get an assistance  you required .

How do you call Avianca in Colombia?

 A phone call is one the best and easiest ways or method to speak to someone at Avianca airline, So call on Avianca Airlines phone number 1(800) 284 2622 or 1-802-397-9106 and for Colombia.
  • Avianca Barranquilla Phone Number 60 5 330-2030.
  • Avianca Bogota helpline number  60 1 401-3434.
  • Avianca Cali Phone Number 60 2 321-3434.
  • For Delayed and lost or damaged baggage  01 800 095 8722.
  • Avianca Medellin Call Center Number 60 4 444-3434
  • Toll Free. 018000-953-434. Toll free from lan lines.

How do I call Avianca Airlines from Mexico?

It is pretty simple to access the customer service team to discuss the queries and share your feedback after traveling to Mexico from Avianca Airlines.

Get the ways to call someone at Avianca Airlines from Mexico:

  • First, open an internet browser to visit the booking website and click on the log-in button to access your booking.
  • Go to the booking section for Mexico and select the contact option after scrolling down the bottom and selecting the phone call.
  • Get the phone number you find on the website, dial the number, listen to an automated call, instructs you to press 1 to select the language.
  • Press 2 to select the general queries and press 2 to choose the question you wish to solve and press 4 to talk to someone at Avianca from Mexico to share queries and get the answer over a phone call quickly.

How do I call Avianca Airlines from Miami?

It is essential to contact the best customer service team from Miami that provides you with accurate information to utilize the booking process on the official booking website.

Get he ways to call someone at Avianca Airlines from Miami:

  • First, ensure you have visited the booking website using its specific user ID and password and select the booking page.
  • Go to the contact page and select the phone number of Miami and dial the phone number to listen to an automated call.
  • Press 1 to select your preferred language and press 2 to choose the general question and press 3 to as your question.
  • Press 4 to talk to someone at Avianca from Miami and share your question to get the answer over a phone call.

Thus, find it simple to make a call Avianca Airlines from Miami and get real support & service over a phone call at any time.

How does Avianca Airlines' customer service help you?

To clear your doubts we have cultivated the program of check-in and manage booking task in which you can select your favourite seat, place hotel, even a flight instantly using the Avianca Airlines customer service website simply. So let’s get started and understand how it helps us in many ways.

How long does it take to get a refund from Avianca?

People often lack when it comes to cancelations and refunds with their airline trinkets. If you had a booking or a reservation with Avianca Airlines that you canceled successfully and now the only thing that comes to your mind is How long does it take to get a refund from Avianca, do not worry because the points mentioned below will help you to get a better understanding of the topic in a hassle-free manner.

Refund time with Avianca Airlines

  • The refund entirely depends upon your payment method.
  • The refund time is not the same with every type of payment method.
  • If you paid in cash, then the amount will reflect in your bank account within 20-24 business working days.
  • If you paid with the help of your credit card, then the amount will be added to your credit cycle within the coming two cycles.
  • If you use any other payment method like net banking or wallet, then the amount will be credited within seven business working days.
  • Therefore, you’ll receive your refund for sure, but the time span depends upon your payment method. The amount will be refunded in the same way you made your payment.

Avianca Airlines Check-In Procedure

If you are surprised by that how-to for the check-in process so that you can find out the way to complete the task without facing any trouble instantly. Observe the steps showing down:

  • First of all, visit the booking website and click on the log-in button with the correct user name and password.
  • Click on the manage booking as well as check-in tab help to check out flight at the ticket counter from 24 hours to 45 minutes.
  • From the website, you can complete your check-in task within 3 hours and get the boarding pass simply.
  • For the early check-in booking website of Avianca will help you complete task perfectly.

After check-in, if you want to know the destination to travel you need to read more information for the flights that fly on a daily basis.

Where it travels with Avianca Airlines?

You can imagine flight tickets for international flights with travel destinations to Latin America, Central America, North America, and Europe. So it is up to you choose the destinations and also depend on you how types of flight service you are going to have with us. For additional information with regards flight service of Avianca, get in touch Avianca Airlines customer service is 24 by 7.

Avianca Airlines Baggage Policy

In the baggage, you are allowed to carry only one bag with a maximum weight of 32 KG in the economy class but you can carry at least two bags with a maximum weight of 70 KG in the business class. However, if you have extra baggage, you must have to pay extra charges. For further help related to the baggage, Avianca Airlines customer service centre is available every time for help instantly.

Are Avianca airlines still flying?

Avianca airlines are still flying however, it has restricted its routes and is now operational in quite a few routes such as Columbia and Latin America. The airline grounded in March owing to the fact that it had debts unpaid, forcing the airline to shut down its business in Peru. 

Avianca is still flying to Europe and has many direct flights for Barcelona and Madrid. 

Are Avianca flights refundable? 

Refundable flights are offered to passengers as far as Avianca airlines are concerned. Travellers need to make sure that they have to make reservations for a refundable fare.  

  • If travellers have made reservations with a refundable fare then they can opt for refunds at Avianca airlines. 

  • In case of a non-refundable flight fare, travellers will get to have a future travel credit if they have cancelled their flight reservation. 

How can I get in touch at Avianca airlines via Whatsapp?

Avianca airlines customer service department can be reached out through Whatsapp. You can leave a message on the WhatsApp number to reach out to the customer service representatives. Follow the steps mentioned below to access Avianca airlines Whatsapp. 

  • Open your web browser and scan the QR code on your phone.

  • A page will pop up and this will direct you towards Whatsapp. 

  • You could also access Whatsapp by saving the following number: +573114006797. 

  • The next step is to enter your LifeMiles frequent flyer number. This needs to be done in order to authenticate yourself. 

  • In case you don't have this, you can also access it as a guest. 

  • A customer service representative will connect with you at once to resolve your issues. 

How to contact Avianca airlines for email support?

Email is a convenient option to connect with someone from the customer service department at Avianca airlines. Users are required to make use of the customer service email address in order to get assistance and support with your Avianca airlines flight. 

  • Visit the official website of Avianca airlines. 

  • Once you are on the homepage, users are required to navigate to the contact us option on the page. 

  • On another page, you will find the email address released by Avianca airlines to provide assistance to travellers with their reservations. 

  • Draft an email and hit the send option. Professionals at Avianca will revert to you at the earliest with prompt revert. 

How can I get hold of Avianca?

The land of beautiful national parks and the most orchid species also hold an airline named Avianca. Its headquarters are located in Barranquilla city. Avianca always ranks in good positions in the lists of quality, cleanliness, baggage facilities, travel assistance, beautifully designed classes, and other services. To maintain good positions in all terms, Avianca offers customer services through which passengers can connect and get help as per their concerns. If you are a passenger of Avianca and want to know How can I get hold of Avianca?, observe the ways to connect with Avianca ahead.

Methods to obtain the Avianca customer services

Via phone:- 

It is considered the most reliable method for passengers to connect through a phone call, and you can connect your call with a live person to get an answer to your problem. Dial the Avianca helpline number 1800-284-2622, and obey the next necessary points:-

  • Make a call on the Avianca phone number.
  • Choose the correct number to select your language.
  • Follow the guidelines of IVR.
  • Press 1 - To confirm your reservation details.
  • Press 2 - To manage your tickets.
  • Press 3 - To get other assistance.
  • Press 3 - To know baggage policy on your trip.
  • Press * or # - To connect your call with an Avianca representative.

Via online chat:- 

Online chat support is as easy as the chatting you do on your phone. Through this, you can chat with the concerned team of online chat from the web portal of Avianca. Look after for the further steps to obtain this service:-

  • Visit the Avianca official website.
  • Click over the “Help” from the top options to enter the Help center.
  • Check the “Help” option in the bottom right of the page and click on it. 
  • Your online chat facility will open, and you can type any issue you face. You will get replies on the same chart accordingly.

Via social media:-

Avianca also offers its customer services through social media. You can contact me by using the mentioned social media links also:-

  • To connect through Facebook - facebook.com/AviancaGlobal
  • Through Twitter - twitter.com/avianca 
  • Or through Instagram - instagram.com/avianca

All the necessary options to provide help to the passengers from Avianca are mentioned, and the ways to reach that service are also described in detail. You can visit the official website of Avianca to get acquainted with the other offered services and benefits you can get when you choose Avianca for your trip.

How do I make a complaint to Avianca airlines?

In order to file complaints at Avianca airlines, users are required to make use of the complaints page to raise a complaint with Avianca airlines.  

Travellers may connect with an expert at Avianca airlines in order to raise complaints as far as your flight reservation is concerned. 

For complaints, visit the suggestion and complaints page on the official website of Avianca airlines. You will be redirected to yet another page, where travellers are required to enter a few details to file a complaint with Avianca airlines. 

Apart from this, travellers could also connect with the customer service department for raising complaints by giving a call on the helpline number. Email is also a great way to connect with the customer service department at Avianca for raising complaints and queries.

    Often making changes to your flight date can result in you paying some extra bucks.

    • If you have a booking with Avianca and you need to make some changes to your flights, in that case, Avianca Airlines charges 25 dollars to 125 dollars depending upon the type of change you wish to make.

    If you need to check-in on Avianca Airlines and you are wondering what time the check-in procedure opens, in that case, you can check-in 24 hours before the departure time that you have on your flight with Avianca Airlines.

    If you have some extra baggage with Avianca Airlines and you are wondering what will be the charge for extra baggage, in that case, the amount entirely depends upon your destination and the route you are planning for and depending upon the route, it may vary from 80 dollars to 260 dollars respectively.

    Yes, Avianca Airlines is the only airline that flies to Nicaragua because of the high set of requirements for the passengers and the crew that place has. It serves its services to and from this destination and has been the sole provider of flights in this location.

    The time for you to get back your refund from Avianca Airlines depends upon the method of your payment at the time of booking your flight. At the maximum, depending upon your initial payment method, your refund can take up to 3-4 weeks to get credited in your bank account in the next cycle of your credit card or get added in your future travel credit with Avianca Airlines.

    If you feel the need to get hold of a live person from a department of Avianca Airlines, then you can do so on a 24/7 basis. You can find the official phone number for Avianca Airlines on the support page of its official website and can continue with all the services provided by Avianca for your convenience.

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