Does Singapore Airlines give refunds?

Singapore Airlines is a Star Alliance airline, and you can expect to get every service you would receive from a Star Alliance airline. This is a 5-star airline that caters to the needs of every passenger. Hence it follows a standard protocol when dealing with services such as cancellation and refund. Following points will clarify every doubt you might have regarding Singapore Airlines cancellations and refunds.

Does Singapore Airlines give refunds?

Singapore Airlines provides every service one can expect from a Star Alliance airline. Hence, yes, the airline does provide refunds to its passengers. The refund amount you receive is based on the type of ticket you reserved, the date you canceled the ticket, and the date your flight was due to leave. Apart from these, factors such as flight route, destination and origin, and mode of payment also have a heavy impact on the refund amount.

How do I get refund from Singapore Airlines?

To get a refund, you first need to cancel your ticket. For this,

  • Visit and track down your ticket details.
  • Log in or directly tap the ‘Manage Booking’ tile.
  • Fill out the details the website requests you to.
  • Open manage booking service and select the flight in question.
  • Tap the cancel button.
  • On the next page, apply for a refund through the refund form.

How long do Singapore Airlines refunds take?

Flight cancellations involve many documents and paperwork. The airline website states that, on average, a passenger can expect to get their money back within 1 to 6 weeks from the date of refund form submission. The airline will refund the amount back in the original form of payment. 

How do I contact Singapore Airlines for refund?

Singapore Airlines requests its passengers to contact the airline through refund forms to apply for a quick refund. You could follow the following steps if you did not apply for your refund at the time of cancellation.

  • Visit the ‘My Bookings’ section and retrieve your canceled flight’s details.
  • You will see a ‘Request Refund’ button when you view the details. Click this.
  • Fill out the necessary details in the refund form and submit it.

Another way to apply for a refund is through customer support. Get your local Singapore Airline customer support number from the website. Connect with a support agent and ask them to initiate your refund request. Please make sure that you can only apply for a refund through an agent if you call your local Singapore Airlines customer support number.

How do I contact Singapore Airlines customer service?

Customer service is a vital part of Singapore Airlines, and you can connect with them easily through,

  • Online Message: You directly chat with an executive online with the ‘Contact Us Online’ button.
  • Call Center: On the same page, select your country and region under the ‘Get In Touch With Us’ title and click ‘Search.’
  • Expand your location name to get the contact details associated with every department available in your region.
  • Assistance Request Form: In the online chat section, click the ‘Assistance Request Form’ to fill it and submit it to get a callback as per your preferred time.
  • Email: The email address available for your country is also available on this page.
  • Chatbot: On the lower right side, you will spot the chatbot ready to help you. 

Singapore Airlines is renowned globally for its flawless customer service. The team will try its best to give you the solution you deserve. To learn more about various procedures and policies, use any mentioned methods and connect with them today.



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