How do I cancel my flight on Hainan Airlines?

If you book a flight that departs a week later, you can refund your ticket for free within 24 hours after the order is successfully paid. You need to send a refund application to our email:

Hainan Airlines is an airlines that hails from People’s Republic of China headquartered in Hainan is the largest civilian run air transport organization which provides its services to the destinations like Asia, Europe, North America, Australia etc. Hainan has following two classes to provide service to its customers:

  1. Business Class: If you need comfort and sleep, you can get your booking done in business class. Extra legroom and other perks of business class from priority boarding to having access to the lounges, one gets more comfort and additional benefits in business class.
  2. Economy Class: Hainan Airlines Economy class provides comfortable and friendly services. Extra wide seats with gaps and catering services are also available on long and short haul flights.

Besides, on board and ground services, Hainan Airlines provides customer care services so that customers can have easy access to the facilities that are offered by Hainan Airlines. If you need any kind of assistance, you can contact the Hainan Airlines customer service. The customer service executives of Hainan Airlines are adept, professional and provide comprehensive solution to customer issue.

Why to contact customer service?

  1. If you need any assistance regarding booking and if needed to make any kind of changes.
  2. If needed to know about flight status, flight timing and other kind of assistance.
  3. Needed to know about exciting deals that are offered by Hainan Airlines.
  4. If you need to cancel or reschedule your flight.

You can contact the Hainan Airlines customer service for any of the above services.

If you need to cancel the flight, you can go through following and have a glimpse about Hainan Airlines cancellation policy:

  1. A passenger can cancel a reservation and may receive a full refund without penalty within 24 hours once the payment has been done if such kind of reservation has been made more than 7 days before scheduled departure date.
  2. If you need to cancel your flight due to any reason, you can apply for cancellation and refund on Hainan Airlines.
  3. If there has been failure by Hainan Airlines to provide carriage or if a passenger requests a change in the agreements, refund is made by Hainan Airlines as per the regulations.

Can I get a full Hainan airlines refund if I cancel my flight? 

Yes, you can get a full Hainan airline refund if you cancel your flight, but for that, you need to follow the refund policies mentioned below. These policies will help you out in claiming a refund without any hassle. The guidelines are made under the supervision of senior authorities, and it maintains a trustworthy relationship and decorum environment among airline staff and clients. 

  • If you have claimed the refund within 24 hours of booking cancellation, then in that case, the airline will provide you the refund without the deduction of the cancellation charges.
  • If you claim the refund after 24 hours of booking cancellation, then in that case, the airline will provide you a refund after the deduction of cancellation charges. 
  • In case your flight got canceled or delayed due to a technical issue or weather condition, then in that scenario, you can get a refund from the airline without deduction of cancellation fees. 
  • Unfortunately, your family member died due to medical reasons, because of which you were unable to board the flight, and the flight got canceled. In that case, you can submit the supportive documents that will help the airline authority to verify all the documents and provide you with the refund without deducting the cancellation charge.

How do I know if my flight is fully refundable? 

You can follow the below-mentioned points that will help you in checking whether your flight is fully refundable.

  • You can go through whether the refundable filter is applied on the flight page or not.
  • You can also check the booking; if it is a low-fare booking, it is a non-refundable flight ticket. On the other hand, if it is a high-fare booking, it is a refundable flight ticket.
  • You can ask to live person via phone by dialing the toll-free number 888-688-8813, available 24 hours and seven days.
  • At last, if you have booked the ticket through a travel agent, then in that case, you need to ask for the details from the agent who has booked your ticket. 

Do airlines offer refunds due to Covid? 

Yes, airlines offer refunds in the covid situation as it affects on a large scale because of which many passengers cancel their trips to their family and friends' houses. So in order to tackle that situation, the airline makes changes in the policies to make it more flexible for their passengers. 

  • The passenger can apply for the cancellation prior to the 4 hours of the flight departure time, but a full refund is not allowed. Rather than that, penalty fees will be applicable.
  • The passenger can apply for the cancellation within 4 hours of the flight departure or, after that, will get a refund after deducting some charges. 
  • The passenger can get the free amendment option, but it should be applied three days before the departure time.

Can economy tickets be refunded?

According to the Hainan airlines refund policy, the economic tickets are not eligible for changes, but you are entitled to get a full refund within 24 hours of booking. If you have purchased the flight ticket one week prior to the original departure schedule of the flight. 

For additional information, you can contact the customer service:

Hainan Airlines Booking Phone Number

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