How do I claim delayed baggage allowance on Lufthansa?

What can I do if my Baggage is delayed? Airlines lost/ delayed or damaged items, Does Lufthansa compensation for delayed Baggage? The first step is to report your delayed Baggage. Flyers can report at Baggage tracing counters and online. You will get a reference number/PIR number that can be used to check the status. In case your Baggage isn’t received in the next 5 days after reporting, travelers have to share detailed descriptions of the articles packed in their Baggage. 

Let us see how to claim delayed baggage allowance on Lufthansa:

Are you looking to get baggage allowance? If yes, then go through the below-mentioned pointers. Claiming the baggage allowance is an easy task, but it is essential to get information of the modes available;

Via Lufthansa Baggage Tracing desk:

Yes, customers are legally entitled to claim for their delayed baggage/1(805) 626-7010. You can ask for the claim at the desk of the available customer support associate. They will provide with you an effective solution for claiming.

Via Customer service:

Delayed baggage allowance can also be claimed through the Lufthansa airlines customer service. Generally, there are two conversation modes in which the customers can easily ask for their delayed baggage claim.


  1. Dial the customer service number of Lufthansa airline.
  2. Select the language of conversation.
  3. Now you get to hear the Automated Instructions regarding typing the keys. Press the key for Claiming delayed baggage alliance.
  4. Wait for some time till the liv representative gets connected with you.
  5. After the representative gets connected, you can easily ask regarding your claims to the airline’s representative. 

Contact Forms:

When you go to the official website of Lufthansa airline, you get to see the option of “Contact”. As you click the opportunity, a form appears in front of you. After seeing the form provide your personal information in the provided space like name, phone number, email address and others. Now, you can write your query regarding the claim for delayed baggage allowance in the below-given box. Customers are required to fill out details correctly and tap on the “Submit” button.

Via Delayed Baggage service:

When you go to the official website of the Lufthansa airline, you get to see the section of “Problems with your Baggage”. Click on this section. Now you get to see an option of “delayed baggage service”. you have to tap the option, and the form gets appeared in front of you. In this form, you have to fill out your Booking reference number & surname. After providing the details correctly, tap on the “Submit” button. Finally, the form gets redirected to the airline’s management.

As we see in the details mentioned above that how to claim for Lufthansa delayed baggage. We have seen various ways to proceed with our issue. Suppose you have further doubts regarding the Lufthansa airline baggage service. In that case, you can directly get in touch with Lufthansa phone number where the live representatives remain round the clock active to solve out customer queries.

How do I make a claim for delayed Baggage with Lufthansa?

Follow the steps for the online process: 

  • Visit the official website of the airline. 
  • Scroll down to Baggage at the end of the page. 
  • Go to the “Problem with your baggage”. 
  • Click on Report delayed Baggage.
  • Enter your details, such as your ticket name and family name. 
  • Click on Continue. 
  • Share the required details and documents and submit them. 

How to reach Lufthansa’s representative? 

Dial Lufthansa Airlines phone number 1 (800) 645-3880, accessible 24 hours, and follow the IVR instructions to report damaged baggage allowance: 

  • Press 1 to make reservations. 
  • Press 2 to change/cancel your flight. 
  • Press 3 for Baggage and online check-in issues. 
  • Press 4 to request a refund from the airline. 
  • Press * to speak with live representatives at the airline. 

Another way to speak to a live representative is by visiting the ticket counter at the airport. They will properly instruct you on how to complain about your lost baggage and request compensation. 

Lufthansa Airlines compensation

Before filing for compensation, check the terms and conditions: 

  • When Baggage arrives late at the destination, passengers can buy clothes like swimwear, undergarments, and toiletries and share the receipts for reimbursement. However, the airline will not pay if delayed Baggage is lost when you return from a trip or arrive home late.  
  • To get compensation for your delayed Baggage, flyers must report damage within 21 days. In case of loss within 2 years, it is mandatory to inform Lufthansa airlines about the loss. Submit a claim for compensation after 21 days. 
  • Keep the payment proof related to the emergency purchase to get the compensation. 
  • Precious items like money, jewelry, and laptops need to be in carry-on Baggage as per the policies. As a result, they are excluded from liability. In case of carry-on damages, the airline pays when their personnel or airline is shown to cause the damage. 
  • Generally, the amount paid by Lufthansa airlines to compensate travelers for their delayed or lost Baggage is around $1,500. 
  • Flyers must be aware of the fact that airlines don’t hold themselves accountable for wear and tear like dents, scratches, or damage due to overfilled luggage and breakable objects not appropriately packed. 
  • Compensation is shared only when damage is reported, and the compensation claim is informed in the restricted time. 

These guidelines are applicable for both international and domestic flights. In case of any confusion, contact Lufthansa Airlines phone number 1 (800) 645-3880. Follow the airline on Twitter and Facebook to book tickets at the lower rate offered as special deals. Visit the website to get more details about baggage policy. 


Frequently Asked Questions
How do you write a letter to claim something?

Suppose you have recently traveled on a Lufthansa flight and accidentally left behind a personal item on the aircraft. In that case, you can claim the lost item from Lufthansa Airways in the following ways:

Through the feedback or contact form: to claim a personal belonging on a Lufthansa flight, you can fill out the feedback/contact form available on the official website. To find the form, try the steps below:

  1. Reach the official webpage of Lufthansa
  2. You will find the customer service column
  3. Click on the feedback option 
  4. A feedback and contact form appear
  5. Choose the topic of claim from the drop-down list
  6. Enter details of flight number, seat number, booking number, origin, and destination
  7. Enter your lost items description, contact number, and email id
  8. Click on submit 

The Lufthansa customer service will revert to you after evaluating the feedback or contact form with the information on your lost stuff. Therefore the feedback and contact form will serve as a letter for the query. How do you write a letter to claim something? that is lost on a Lufthansa aircraft.

Besides the form, you can also avail of the following ways to track your lost item:

  1. Call: you can call the customer service of Lufthansa airlines phone number and let them know about the item lost on the flight and ways to retrieve it.
  2. Social media: this is a instant way to get the attention of Lufthansa customer service to report your loss and claim the item if found by the airline staff.

The Lufthansa customer service will further guide you with the process of the lost and found items segment of the airline.

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