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China Airlines Cancellation Policy | Refund Procedure

What is China Airlines Cancellation Policy?

Do you have very recently booked your flight ticket on China airlines? But you want to cancel your flight because of any sudden and important reason? Then you can simply make a cancellation request as per the rules and restrictions come under China airline cancellation policy and very important to know. You can follow the below instructions for this:

  • Passengers are allowed to cancel their flights 24 hours from the scheduled departure.
  • Cancelation requests can be made online through manage booking and there is no cancellation charge within 24 hours.
  • If any flight cancellation request made after the given time period, then some additional cancellation charges are applicable.

Get an easy and instant refund on multiple flight cancellation with China Airlines

Flight cancellation is another thing which is highly performed by travelers after booking on multiple airlines carrier. While making a cancellation request is very easy but there are certain rules and restrictions prescribed by the airline's carrier. If you have booked your flight on China airlines, then you have to know about the cancellation policy and refund procedure before taking any step of cancellation.

Get to Know About China Southern Airlines Cancellation Policy! 

  • To get a full refund, you are only eligible when you cancel the flight within 24 hours of purchasing the flight ticket. 

  • And if you have crossed 24 hours then you can still cancel your flight but will be asked to pay for the cancellation fees. 

  • And if you want to know about the cancellation fee then it is not fixed and varies depending upon various factors. These factors include destination, number of tickets canceled, changes in taxes, etc.

  • To cancel the flight or check the refund status you can tap on the manage my travel option which is made available on the top of the official website of China Southern airlines.

  • According to China Southern Airlines cancellation policy, if you have fulfilled all the refund conditions then you will be getting the refund within 3-5 business days from the date of travel. 

So, if you want to cancel your flight then refer to the cancellation policy before canceling the tickets.

Know China Eastern Cancellation Policy! 

  • If you are looking for a full refund then according to China Eastern policy for cancellation you will only be allowed for a full refund when you cancel the flight within 24 hours of purchasing it.

  • And if you have crossed the 24 hours then you can still cancel your flight but have to pay for the cancellation fee as a penalty. 

  • But according to China Eastern cancellation policy, the cancellation fee depends upon various conditions like destination, the number of tickets canceled, etc. 

  • And if you have travel insurance then you can contact the service provider to find the compensation in case you are not eligible for a refund from China Southern Airlines. 

  • Also, the airline will be provided with a refund if you have fulfilled all the conditions within 3-5 business days. 

What is China Airlines Refund Procedure?

If you are looking for a refund after the cancellation, then you can very easily request for a refund. China airlines provide a full refund on canceled flights if the request made within 24 hours and you have a refundable ticket. If you don’t know about China airlines refund procedure, then you can follow the below instructions for that:

  • Go to the official China Airlines website and then find the Manage booking section.
  • Now enter the last name and booking number into the mentioned field.
  • Choose a reason for getting a refund and then click on the Next tab.
  • Select your flight for that you may wish to get a refund.
  • After that, follow the on-screen instructions to complete the refund process.

Updates in China Airlines cancellation policy due to COVID-19

The recent outbreak of the coronavirus has adversely impacted the aviation industry and keeping the current scenario in mind, the airlines are updating and modifying their certain policies. So, to help out the passengers who have booked reservations with China Airlines and failed to travel because of the pandemic are offered flexibility with cancellation procedures. So, if you are looking for information regarding the cancellation updates, then you can read this article for complete information. 

Updates in China Airlines cancellation policy due to coronavirus

Keeping the current pandemic conditions in mind, China Airlines COVID 19 cancellation policy is introduced as per which one can easily manage their booked reservations dated on or before 2nd June 2020 with origin 1st July-31st August 2020. 

  • For the tickets that are completely unused, they can claim a full refund without any penalty or fees. 
  • And in the case of partially used tickets, the penalty has been waived off. 
  • Further, as per the updated China Airlines refund policy, the passenger can claim the excess baggage and chargeable seats included in the itinerary. 
  • For the flight tickets issued online using the airline's website or by contacting the reservation department, one can easily claim a refund online. 
  • Lastly, for the passenger enrolled to make changes as you wish program can easily claim a refund by contacting the airline directly. 

Besides, if the passenger still has queries regarding China Airlines COVID 19 cancellation policy, they can feel free to reach out to the support representative by using the toll-free number and seek the required help for managing the booked reservations.

What is the China Airlines refund penalty fee?

You must be aware that China Airlines allows its passengers to cancel a booked flight with them, whenever they have to deal with a sudden situation. The flight cancellation on China Airlines also guarantees a fixed amount of refund for the ticket value. You need to submit a request with China Airlines for applying to get your refund back from them. The more specific details regarding the penalty fee applied on a refund from China Airlines is s explained below:

  • In case you submit your refund request with China Airlines within a stipulated time window of 48 hours, you don’t have to pay them an excess refund penalty fee.
  • If the determined time limit of the 48 hours for submitting a refund request expires, then you will be charged to pay a refund penalty fee to China Airlines.
  • You can submit the refund request for a canceled ticket on the China Airlines official website. Otherwise, you can connect to the China Airlines reservation department and submit your refund request by telling the details.

Thus, all the important facts related to the China Airlines refund penalty fee are explained above. For any more information, you can directly contact a customer care executive from the China Airlines support team for proper assistance. The customer care executives of China Airlines are very supportive and listen to the customer query very peacefully.

China Airlines Customer Service

In case you have still any queries regarding the China airline cancelation policy or refund procedure, then contact the customer service team for instant and reliable assistance. The customer support executive will provide complete assistance for the issue. The executives in the support department can be reached by contacting through the modes available on the official Website Of China Airlines.

How to seek assistance for China Airlines reservations and queries?

The national carrier airline of China, China Airlines is one of the popular airlines that is known for offering its passengers with the finest services and scheduled flights. Further, the airline has even introduced some premium onboard services that one can grab once they book reservations with China Airlines. All in all, one can say the facilities provided by China Airlines are incredible.

Despite offering passengers with the finest services, there are chances that some users might face some issues or have queries regarding airline policies or procedures. So, to help out the passengers in such situations, the airline has introduced China Airlines customer service where one can seek help for China Airlines Refund and other reservation related queries.

How customer service helps in resolving queries?

There are times when users have a query regarding certain airline policies and procedures and have no clue whom to consult. So, in such cases, the customer service proves to be a great help to passengers to plan out their trip and make necessary changes to their booking.

Further, to help passengers get a clear idea, here are some of the services offered by China Airlines customer service apart from China Airlines Cancel tickets:

  • Assistance for booking and managing reservations online
  • Help for upgrading the booked reservations
  • Resolving queries related to certain airline policies
  • Assistance for confirming group reservations
  • Help for resolving issues related to refund and cancellation

Besides, there are various other services that one can seek once they contact the China Airlines customer service. Further, for the passengers who are wondering how they can contact the customer service, they can check out the contact details mentioned below.

Contacting China Airlines customer service

As the demand for customer service assistance is increasing day by day, the airline has offered users with phone and chat services. So, for users who are thinking of seeking assistance for China Airlines Cancel tickets, they either need to dial the toll-free number or request for a chat to resolve their issues in time. Further, the passenger can even submit a feedback form to help the airline improve its customer support services.

Thus, this was the complete details on how one can seek customer support services from China Airlines. So, next time whenever a passenger has a query, they can simply use the information provided and resolve all their reservation queries in time.

Tags: China Airlines Refund Procedure, China Airlines Cancellation Policy, China Airlines Cancellation Charges, China Airlines Cancellation Fee, China Airlines Ticket Return, China Airlines Ticket Exchange

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Customer Reviews
Marianna Mapa

good afternoon, I made a booking thru justlfy.com November 19, 2019. Booking number MRQ4CH , justfly booking number 171-015-641. Due to the Coronavirus and travel is becoming scarce. At this point, I am inquiring if I am able to cancel and what would the penalty fees be. Please let me know whenever possible. thank you for looking into this. Marianna Mapa

Anne Dutney

I have booked a flight with China Airlines (China Airlines Reference RPX4YN) through BYO Jet (BYO11156650). Could you please tell me how much China Airlines will charge to cancel this booking if I need to cancel due to Corona Viruss Thankyou

Michelle Lito ikimata 2020-03-14

Hello I have booked a flight with China airline (booking reference JD7673) & thinking of canceling due to the Coronavirus. What are the cancel fees be thanks ?

Maximo T. Cruzado Jr

Request for a refund of round trip tickets to the Philippines from Okinawa-Manila due to the Presidential Travel Ban imposed by the President Duterte effective today, Sunday , March 15-Apri 14, 2020. Kindly tell us details of this procedure and praying to get immediate action on this matter. Hoping to do plane ticket booking business with you again in the near future when this issue is resolved. Have a good afternoon! Booking numbers: Okinawa-Manila: M7S6SM and Manila -Okinawa: M7S6SM Order Number : L1SD08 Order Date: December 23, 2019

Harry Tanugraha

We ( Harry T/Lisa T)are planning to cancel our flight (MJBSXE) April 25. from CGK to LAX due to the old persons (abovec80 yrs)be adviced not to travel by air, when pandemi of corona virus/ covid19. Thank you for your cooperation. Harry Tanugraha

Wang lilian m.

I have flight this coming march 21 go to philippines come back to taiwan april 7,2020 but i need to cancelled my flight because of the virus. My booking number is FMNPH40QRXK16B

Phoinhi quach

E ticket:2977422246795 I booked my tickets through budget air I emailed them to cancel my tickets they emailed me back to contact my airline so I dun know what to do now. I would like to to cancel my fights and get refund back thank you

jill manley

We booked with China Airlines for a trip Melbourne to Vancouver to meet a Cruise however our Cruise looks as though it will be cancelled because of Coronavirus.....please advise if cancelling my booking do I get a full refund.(as if I dont) I will need to perhaps go to public media as the government are telling us not to travel

Yi Min Lee

Hi, I have booked a flight with China Airlines. While, due to the Coronavirus I would like to know is it possible for me to get back a full refund if I can cancel my flight ticket from Taiwan to Penang on 14 May 2020 (booking number: 297 2413637539) and what would the penalty fees be?

Yi Min Lee

Hi, I have booked a flight with China Airlines. While, due to the Coronavirus I would like to know is it possible for me to get back a full refund if I can cancel my flight ticket from Taiwan to Penang on 14 May 2020 (booking number: 297 2413637539) and what would the penalty fees be?


I have booked to fly out the 27 March. Me and my granddaughter , but now I need a earlier flight and add a child. My flight number 53 aircraft 359 from Brisbane to Auckland booking number is 67752177. I need to change before New Zealand locks the border down

Emmaline Koch

I need to change my flight date. I am required to leave Japan. Please advise how to do so. My phone is 417-683-9901

Claudia Keeping

Hi Unfortunately I booked to fly with you through a travel agent. I find communication with them very difficult as they don't respond to my question. My booking number are: 2977336372179 and 2977336372180 PRN: RBDT62 Name: Claudia Gemma Keeping & Steven Keeping First flight: Flight 59 Tuesday 28th April BNE to TPE You have cancelled this flight due to the Australian Governments COVID-19 flight ban. My question is: will you provide a refund for the costs of this flight, connecting flight and the return to Australia flight? Kind regards Claudia Keeping


Hi there, Please be advised that my parents bought two tickets for China Airlines from India through one agent in Nov 2019 but flight date was March 15,2020 from India to Canada (Delhi to Vancouver). But due to COVID-19 China Airlines cancelled that flights. But my parents didn’t receive any refund yet, almost 1 year has passed to cancel this flight by China Airlines. My parents approached the agent in India where they bought tickets but that agent never give any refund and never give any solid response for refund. He always said that he didn’t receive any refund from China Airlines. So, kindly advise how my parents can get their refund. If they can apply directly to China Airlines for refund then how. Please reply ASAP. Thanks. ,

Admin 2021-03-03

for this, you can contact the china airlines customer service, team...

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